FEL102 - Human Resources for Fire and EMS Leaders

Course Overview

Human Resources for Fire and EMS Leaders

Practical HR Skills for Fire and EMS Supervisors

Human Resources for Fire and EMS Leaders gives current and emerging Fire and EMS leaders the practical HR foundation needed to support today’s workforce. Participants learn how to manage recruitment and hiring, conduct performance evaluations, handle employee investigations, navigate corrective action, maintain clear and consistent documentation, and address workplace culture challenges common in emergency services.

Sessions focus on real-world cases, policies, and scenarios to build confidence in handling HR responsibilities with clarity, consistency, and professionalism. The course is designed to help leaders support their personnel while upholding agency expectations and organizational standards.

Course Curriculum

Foundations of Human Resources in Fire and EMS

This course provides a broad introduction to the key HR responsibilities encountered in Fire and EMS leadership roles. The curriculum focuses on the foundational knowledge that supports effective personnel management and overall organizational health in emergency services.

Core HR Responsibilities for Fire and EMS Leaders

Participants explore general principles related to working with staff, fostering a positive workplace environment, and addressing common administrative challenges. Topics include recruitment and selection, performance management, documentation practices, employee investigations, corrective action processes, and strategies for managing workplace culture issues.

Practical Tools, Policies, and Scenarios

The content is designed to offer adaptable tools and frameworks that can be applied across a variety of agency structures and operational contexts. Through case-based discussions and scenario-driven learning, participants gain confidence in applying HR principles to real-world Fire and EMS situations.

Who Should Attend

Ideal Participants

This course is ideal for Fire and EMS professionals who are currently in, or preparing for, supervisory or administrative roles. It is particularly valuable for leaders who are responsible for supporting personnel, shaping workplace culture, or managing team dynamics.

Ideal participants include:

• New officers and company-level leaders
• Mid-level managers and shift supervisors
• Training officers and program coordinators
• Administrative and HR support staff within Fire or EMS agencies
• Personnel responsible for performance evaluations and corrective action
• Municipal professionals who work closely with Fire or EMS agencies

Whether you are just stepping into a leadership role or seeking to strengthen your HR skill set, this course helps you build the knowledge and confidence needed to support personnel effectively in Fire and EMS environments.

Applies To The Following Certificate

• Fire and EMS Administrative Leadership Certificate : Required